Shipping usually takes 2-5 business days. Once your order is shipped, you will receive a tracking number to follow your shipment in real-time.

After placing your order, you will receive an email with a tracking number. You can use this to track your package. 

Shipping costs are automatically calculated at checkout based on your location and the size of the order.

For questions regarding your order, you can reach us by email at Info@susostoree.com. We aim to respond within 24 hours.

Our office is located in the Netherlands.
From here we work on product development, the continued growth of the brand and communication with our customers. Shipping is also handled from the Netherlands, so we maintain oversight of the entire process, from development
to delivery.

We ship our products across most of Europe, the United Kingdom, and the United States.

You have the right to return your order within 14 days of receipt. Products must be returned unused, unopened and in the same condition in which you received them, including the original packaging.

To start a return, please contact us at Info@susostoree.com within 14 days of receiving your order. If your return is accepted, we will provide you with further instructions on how and where to send your return. Please note that we cannot accept returns for products that have been opened or used, due to hygiene and safety reasons.

If your product was damaged during delivery or if there is an issue with your order, please contact us at Info@susostoree.com. We will review the situation and work with you to find an appropriate solution.