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FAQ

What are the shipping times?

Shipping usually takes 2-5 business days. Once your order is shipped, you will receive a tracking number to follow your shipment in real-time.

How can I track my order?

After placing your order, you will receive an email with a tracking number. You can use this to track your package. 

What are the shipping costs?

Shipping costs are automatically calculated at checkout based on your location and the size of the order.

How can I contact SUSO for questions about my order?

For questions regarding your order, you can reach us by email at Susostore@gmail.com. We aim to respond within 24 hours.

To which countries do you ship?

We ship our products across the US, UK, and most of Europe.

What if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours of receipt with photos of the damage (Susostoree@gmail.com). We will work to resolve the issue.

Can I return my order?

Due to the nature of our skincare products, we are unable to accept returns. This policy is in place to maintain the safety and hygiene of our products for all customers.

However, if your product was damaged during delivery or if there is an issue with your order, please don’t hesitate to reach out to us at Susostoree@gmail.com. We are committed to ensuring your satisfaction and will gladly assist in resolving the situation, whether through a replacement or compensation.